消费者依靠制造商提供安全、一致和性能良好的产品。 虽然质量保证需要时间,而且被一些人视为瓶颈,但如果没有质量保证,设施将面临更为严重的问题。

质量保证不仅仅需要简单的监控生产线和拒绝有缺陷的样品。 质量协调员在工厂做客户倡导者。 当质量保证得到有效执行时,制造商不仅可以开发出优越的产品,而且可以赢得客户群的信任,使他们能够与竞争区分开来,并随着时间的推移而扩大业务。

另一方面,忽视质量保证甚至走捷径的公司最终会严重损害其品牌,在惩罚、诉讼或召回上花费数百万美元,并失去未来的收益。 让我们看看最近质量保证失败的三个例子,看看我们如何认真处理质量控制问题。

2021年7月,Avanos Medical
Avanos Medical, Inc.是一家总部位于美国的跨国医疗供应公司。 从2013年到2015年,他们生产了声称能提供最佳程度病毒防护的医疗服。

实际上,Avanos在生产线上遇到了质量问题,导致长袍的病毒渗透测试失败。 该公司意识到这个问题,并正在致力于内部改进,但它继续销售贴有满足这些标准标签的长袍子。

如果信息得不到处理,内部质量检查就没有用。 阿凡诺应该考虑到最终用户——处理高度传染性疾病的前线医疗人员以及他们所服务的脆弱个人。 发出劣质产品既不道德又危险。

最后,阿瓦诺斯不得不支付2 200多万美元来解决争端。 把利润放在安全的前面也没有产生任何效果。 将礼服从市场上撤下或重新命名以反映他们缺乏保护,将是一个更负责任的方法,也是一个更好的商业想法。

强生公司,2021年7月

2021年夏天,强生公司召回了被检测出含有致癌物质苯的气溶胶防晒霜产品,很多人对此感到惊慌。

本案中的召回是自愿的,为强生公司在公关斗争中提供了有利条件。 然而,由于质量下降,问题防晒霜很快被新闻媒体贴上导致白血病的标签。 社交媒体影响力人士猛烈抨击了这些项目,强生公司解决了许多索赔,但就在其主要分销商之一Costco卷入法律冲突之前。

通过适当的召回渠道解决问题是正确的选择,但想象一下,如果强生公司及其制造伙伴有更加严格的质量保证措施的话。 该公司本可以节省数百万美元的收入损失,而最终消费者本可以避免很多担忧,更不用说对健康造成的重大后果了。

雅培,2022年2月
最近质量保证丑闻之一包括雅培生产的婴儿配方奶粉,该配方奶粉被发现含有严重的细菌性疾病阪崎氏克罗诺杆菌。 该配方是在密歇根州斯特吉斯市生产的,其故障设备不超过工业卫生要求。

2021年,美国职业安全与健康局(OSHA)提交了两份独立告密报告,导致该工厂于今年早些时候关闭。 关闭导致全国婴幼儿配方奶粉短缺,三名婴儿因饮用受污染配方奶粉而死亡。

使无辜人民处于危险之中是绝对不能接受的。 质量失败必然会长期跟踪组织。

虽然 Abbott 最终自愿地回忆了这一公式,但事件的发生时间仍然不清楚。 最初的OSHA投诉似乎是在FDA进行检查前几个月提出的,而且检查是在产品正式从商店撤出的四个月前进行的。
设施不应仅仅依靠FDA的检查来确定是否到了改进的时候了。 虽然行业规范和政府法律至关重要,但质量保证必须超越这些规范。 内部生产标准与外部规则同等重要。 顾客依赖它。

质量困难影响到每个制造商。 合规培训、经常审查、私人报告路线和其他质量保证程序必须被视为一种保障,而不是一种负担。 虽然安全和利润是提高标准的强大动力,但我们作为一个行业的最终目标,应该是通过严格的质量保证赢得消费者的信任。

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